COVID-19 Update

Hello!
Thank you for your patience and understanding throughout the pandemic. Our team at Coast Dental Centre is happy to announce our reopening on June 15th, 2020. Our office will gradually resume operations in accordance to the guidance set by our College and Associations, in
collaboration with the Public Ministry of Health.
As a dental office, we have always followed strict infection control procedures. However, we’d like to let you know that we have made some additional safety measures and changes to our schedule and billing protocols to facilitate a safe and smooth visit.

NEW SAFETY PROTOCOLS

• To reduce patient contact, check-in will be done by calling our office and remaining inside your car or outside the clinic. Our front staff will advise when you may come in and provide instructions.
• NO walk-ins allowed at this time. Please send an e-mail for any enquiries.
• Patients are asked to hand wash and sanitize before and after their treatment.
• The toilet will not be available for use at this time.
• A mask is provided and must be worn before and after the appointment.
• Physical distancing signs placed at the front area.
• PPE worn by all clinicians.
• Use of High Volume Evacuators (HVE).
• Waiting area, toys and magazines are not available.
• Patients must come alone. Prior arrangements can be made for minors, elderly patients or persons with disabilities.
• Reception area is frequently cleaned and sanitized.
• You will be asked to rinse with hydrogen peroxide 1% before we begin treatment.
• Personal items must be placed a bin available in each room. Cell phones cannot be touched at any given time once you have entered the clinic.

SCHEDULE

• Pre-screening questions will be asked before and on the date of appointment.
• Operational capacity decreased due to increased health and safety measures including donning/doffing of PPE’s and complying with physical distancing measures.
• Appointment will be staggered; therefore, prompt arrival is important to help minimize contact.
• Clinicians are provided with extra time between patients to conduct proper and thorough post-appointment duties.
• Vulnerable patients, individuals who are 70 years of age with medical conditions, and children below the age of 13 should defer treatment whenever possible. Please call our office if you require emergent or urgent care.

BILLING

• We will continue to base our treatment fees as per the suggested BC Fee Guide. However, at this time we will temporarily stop the provision of senior's discount.
• We will temporarily stop accepting payments from insurance companies on behalf of our patients. Please follow this link for details.
• We may only accept credit card and debit payment. Alternatively, you may have your credit card information stored in a secured, tokenized vault for a touchless transaction.
• Receipts will be sent via e-mail.

As the pandemic situation evolves, please be assured that we will continue to assess and adhere to up-to-date and appropriate measures.

We look forward to seeing you again and we thank you very much for your patience and understanding.

Regards,
Coast Dental Centre Team