COVID-19 Policy Update

NEW SAFETY PROTOCOLS

• To avoid crowding the front desk area, we ask that you call our office before entering the clinic. NO walk-ins allowed at this time; please send an email for any enquiries.
• A COVID-19 prescreening will be conducted 3 days before and on the date of appointment.
• Patients are asked to sanitize their hands before and after their treatment.
• Please arrive with a face covering on. If you do not have one, we will provide one for you. Face covering must be worn upon entry and exit to the front desk.
• PPE worn by all clinicians.
• Use of High Volume Evacuators (HVE).
• Toys and magazines are not available.
• Patients must come alone. Prior arrangements can be made for minors, elderly patients or persons with disabilities. Individuals accompanying a patient will be required to go through our pre-screening procedure, as well.
• The reception area is frequently cleaned and sanitized. Waiting chairs, debit machines and pens are sanitized after every use.
• You will be asked to rinse with hydrogen peroxide 1% before we begin treatment.
• Personal items must be placed in a bin available in each room. Please refrain from touching your cellphone after hand sanitizing. Bins are sanitized after each use.

BILLING

• We will continue to base our treatment fees as per the suggested BC Fee Guide. However, at this time we will temporarily stop the provision of senior's discount.
• Due to increased workload for our front staff, we will temporarily stop accepting payments from insurance companies on behalf of our patients. Please follow this link for details.
• We may only accept credit card and debit payment. Alternatively, you may have your credit card information stored in a secured, tokenized vault for a touchless transaction.

Regards,
Coast Dental Centre Team